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FREQUENTLY ASKED QUESTIONS
Q. Where can I find information on Telarus qualifications and terms and conditions?
If you have any questions regarding the Telarus qualifications or terms and conditions, please click HERE.
Q. What travel documentation do I need?
UNITED STATES CITIZENS
All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least one blank page per stamp. More information for United States citizens can be found HERE.
NON-UNITED STATES CITIZENS
If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter and may require blank pages for entry and/or exit stamps.
ALL GUESTS
It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.
It is also the sole responsibility of the attendee to verify, obtain, and be aware of all necessary documentation requirements for any required Covid-19 testing, proof of vaccination or negative test, etc. when traveling to another country. Many countries have different requirements for entry and exit; please check your country's specific Covid-19 requirements as well as the requirements of the airline you are traveling on.
We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.
Q. What are the Covid-19 requirements for entering Mexico?
A negative COVID-19 test is NOT required to enter Mexico; however, a brief health questionnaire is required.
Q. What are the Covid-19 requirements for returning to the United States?
As of June 12, 2022, CDC will no longer require air passengers traveling from a foreign country to the United States to show a negative COVID-19 viral test or documentation of recovery from COVID-19 before they board their flight. For more details, please reference the CDC Website.
Q. How do I get a Passport? (United States Citizens)
Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.
Q. Can I extend my stay at the Live Aqua Beach Resort Cancun?
You can request to extend your stay up to three nights prior to your arrival date and up to three nights after your departure date for an additional cost. You can request pre and/or post night extensions during the registration process or by emailing Destinations at mckaylawagstaff@destinationsinc.com.
Extensions are based on hotel availability and are NOT guaranteed until confirmed with the hotel. Please do NOT solidify your airfare until your extension dates have been confirmed. If you are extending your time beyond the scheduled group dates, you may be responsible for arranging your own transfers.
Q. When should I plan to arrive and depart?
Flights should arrive and depart from the Cancun International Airport (CUN).
Arrival: We recommend that flights arrive at the Cancun International Airport (CUN) by 3:00 PM on April 11, 2024.
Departure: Flights can depart anytime on your departure day.
Hotel Check-In Time: 3:00 PM
Hotel Check-Out Time: 12:00 PM
Q. Should I purchase Travel Insurance?
Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.
For full details of coverage and to purchase travel insurance, please contact:
Phone: 801-292-8687 OR Toll-Free at 800-882-8028
Email: Vacations@SequelTravel.com
*When contacting, please advise that you are looking to purchase travel insurance and you will be transferred to a leisure agent.
Q. When should I leave for the airport?
The recommended airport check-in time for international flights is three hours prior to departure.
Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.
For general travel information issued by the State Department, please visit the U.S. Department of State website at http://travel.state.gov/.
Q. How much luggage can I take?
Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions. Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.
Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.
*Please note that all baggage fees are at your own expense.
Q. What items can I carry on?
Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.
Q. What is the weather like in Cancun?
Located on the eastern side of the low-lying Yucatan Peninsula, Cancun has a fairly predictable climate, making it a great vacation destination. The dry season starts in November and lasts until April. This period generally sees comfortable temperatures because of the north trade winds, which are strongest in these dry months, bring cooling breezes to the coast. The dry season is the best time to visit. Temperatures rarely drop much below 68°F even at night. March and April are the driest and sunniest months in the year. Humidity can be high throughout this season, often around 79%. However, Cancun's proximity to the sea makes it subject to ocean-related breezes. Generally, winds are calm but can gust, especially with an approaching storm.
Q. What type of electric current is used?
Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada.
Q. What if I have a special health concern?
If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.