FREQUENTLY ASKED QUESTIONS

Q. What travel documentation do I need?

 

UNITED STATES CITIZENS
  

All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to the Dominican Republic. Your passport must have at least one blank page per stamp. More information for United States citizens can be found HERE.

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​NON-UNITED STATES CITIZENS

 

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter the Dominican Republic, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.

 

ALL GUESTS

 

It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to the Dominican Republic.

We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.

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DOMINICAN REPUBLIC E-TICKET

 

All passengers entering or departing the Dominican Republic on commercial flights must complete the free electronic entry and exit form at: https://eticket.migracion.gob.do. The form must be filled out before arriving at the airline counter at the airport, as it is required to present it to the airline. If your specific home city is not shown in the form, you can choose the nearest large city in your state or province. You can print or take a screenshot of the arrival and departure confirmation QR codes.

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Q. How do I get a passport? (United States Citizens)

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Click HERE to learn everything you need to know about how to obtain or renew a United States passport.

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Q. What airport should I arrive and depart from and when should I plan to arrive and depart?

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Flights should arrive and depart from the Punta Cana International Airport (PUJ).

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• Flights can arrive at the Punta Cana International Airport (PUJ) anytime on May 18, 2025.

• Flights can depart the Punta Cana International Airport (PUJ) anytime on May 21, 2025.

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Q. Can I extend my stay at the Hyatt Zilara Cap Cana?

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Hotel extensions may be available up to three nights prior to May 18, 2025 and up to three nights after May 21, 2025 and can be requested when you fill out the trip registration form.

 

Hotel extensions are an additional cost. Extensions are based on hotel availability and are NOT guaranteed until confirmed with the hotel. Please do NOT solidify your airfare until your extension dates have been confirmed.

 

If you book extension dates and then later cancel, you will be held liable for the cancellation fees for those extension nights.
 

Q. When should I leave for the airport?

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The recommended airport check-in time for international flights is three hours prior to departure.

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For general travel information issued by the State Department, please visit the U.S. Department of State website at https://travel.state.gov/content/travel.html.

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Q. How much luggage can I take?

 

Carry-On Bags

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions.

Checked Bags

Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.

Important Items

Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and travel documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

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Q. What items can I carry on?

 

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

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Q. What is the weather like in Punta Cana?

 

Thanks to its Caribbean location, Punta Cana is a sunny year-round destination. It is rare not to see blue skies during the day. The average high temperature in May is 86° and the average low temperature is 76°. Humidity is at its most intense from May to October. Although rainstorms can happen at any time of the year, rains usually fall for just short periods in the afternoon and evening.

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Q. What should I pack?

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The Dominican Republic has warm sunny weather all-year-round. You should bring light cotton or linen clothing for warm weather, aside from swimwear, a light cardigan, pants, and a light jacket. Make sure you pack some dressy outfits for special occasions or to dine in upscale restaurants.

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In addition, if you are visiting churches or certain national monuments and museums, you may not be able to enter if you are in shorts or short skirts.

Aside from clothing, be sure to bring any prescription drugs, your preferred sunscreen (limited brands are available here), a hat, sunglasses, and mosquito repellent.
 

Q. What form of currency does the Dominican Republic use?

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The local currency is the Dominican peso (RD$).

 

The daily rate fluctuates depending on the day and the location of exchange, but keep these numbers in mind as a general guideline:
 

• RD$100 = US$2

• RD$500 = US$10

• RD$1,000 = US$20

United States dollars and Euros can be readily exchanged in banks, or in authorized exchange offices around the country. ATMs are widely available from a variety of established banks. They are safe to use for withdrawals in the local currency. They also provide the best exchange rates. Choose an indoor location and stick to daytime use. The Spanish word for ATM is cajero. You will often find ATM machines in airports, supermarkets, major resorts, and shopping malls.

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Q. What is the electrical voltage in the Dominican Republic?

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Electricity in the Dominican Republic operates at 110 volts. This means that visitors coming from the United States and Canada will not need adapters, and can plug in directly into electric outlets. Travelers coming from Europe or other regions operating at 220 volts, however, will need to bring adapters and converters.

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Q. Can I drink the tap water in the Dominican Republic?

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It is not recommended to drink the tap water in the Dominican Republic, as it is not purified. It is recommended to always drink bottled water, which will be provided in your room by the resort.

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Q. What languages are spoken in the Dominican Republic?

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The official language of the Dominican Republic is Spanish. However, English is widely spoken in the tourist areas. Tour guides and hotel staff across multiple regions are also well versed in multiple languages, including Italian, French, German, and Russian, among others.

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Q. What if I have a special health concern?

 

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.